Billing, Plans & Add-ons.
1) Plans overview
Thunaivi offers plan tiers for growing support teams, with monthly and yearly billing options. Each plan includes base
capacity and supports add-ons for scale.
2) Trial vs paid plans
- Trial: limited period/features for evaluation
- Paid: full operations + channel/add-on scaling
- After trial ends, workspace moves to paid activation flow
3) Billing cycles
- Monthly: flexible, easy to start
- Yearly: discounted total cost
- Choose cycle based on team stability and volume predictability
4) Add-ons explained
Typical add-ons:
- Extra Agent seats
- Extra AI reply packs
- Extra Channel activations (WhatsApp/Instagram/Facebook/Telegram)
Add-ons expand plan capacity without migration.
5) How pricing is calculated
Final amount =
Base plan price + selected add-ons + applicable taxes (if any)
Always show clear line-item breakdown before payment.
6) Payment and activation flow
1. Select plan + cycle + add-ons
2. Complete payment
3. Verify payment status
4. Workspace/channel activation triggered
5. Invoice/confirmation sent by email
7) Subscription and auto-debit
For recurring billing:
- Monthly/yearly auto-renewal applies
- Customer should see renewal date and amount clearly
- Send pre-renewal reminders and payment failure alerts
8) Failed payment handling
If payment fails:
- Mark billing state as pending
- Retry per gateway policy
- Send email alert with recovery link
- Keep grace period policy documented
- Escalate to billing support if repeated failures
9) Refund and cancellation policy
Help Center must clearly define:
- Eligibility window
- Non-refundable conditions
- Processing timeline
- How to request cancellation/refund
- Contact path for disputes
10) Invoice and tax support
Include in docs:
- Where to download invoice
- What details invoice contains
- Tax/GST fields and correction process
- Billing support response SLA
11) Billing FAQ suggestions
- Can I switch monthly to yearly?
- Can I add channels later?
- What happens if auto-debit fails?
- How is extra AI usage billed?
- Can I change plan mid-cycle?
12) Best practices
- Keep billing dashboard transparent
- Show renewal + due amount clearly
- Send all billing emails to official business email
- Log all billing state changes for audit
