Home Plans & Billing Billing, Plans & Add-ons.

Billing, Plans & Add-ons.

Last updated on Mar 05, 2026

1) Plans overview
Thunaivi offers plan tiers for growing support teams, with monthly and yearly billing options. Each plan includes base capacity and supports add-ons for scale.

2) Trial vs paid plans

  • Trial: limited period/features for evaluation

  • Paid: full operations + channel/add-on scaling

  • After trial ends, workspace moves to paid activation flow

3) Billing cycles

  • Monthly: flexible, easy to start

  • Yearly: discounted total cost

  • Choose cycle based on team stability and volume predictability

4) Add-ons explained
Typical add-ons:

  • Extra Agent seats

  • Extra AI reply packs

  • Extra Channel activations (WhatsApp/Instagram/Facebook/Telegram)

Add-ons expand plan capacity without migration.

5) How pricing is calculated
Final amount =
Base plan price + selected add-ons + applicable taxes (if any)

Always show clear line-item breakdown before payment.

6) Payment and activation flow

  1. Select plan + cycle + add-ons

  2. Complete payment

  3. Verify payment status

  4. Workspace/channel activation triggered

  5. Invoice/confirmation sent by email

7) Subscription and auto-debit
For recurring billing:

  • Monthly/yearly auto-renewal applies

  • Customer should see renewal date and amount clearly

  • Send pre-renewal reminders and payment failure alerts

8) Failed payment handling
If payment fails:

  • Mark billing state as pending

  • Retry per gateway policy

  • Send email alert with recovery link

  • Keep grace period policy documented

  • Escalate to billing support if repeated failures

9) Refund and cancellation policy
Help Center must clearly define:

  • Eligibility window

  • Non-refundable conditions

  • Processing timeline

  • How to request cancellation/refund

  • Contact path for disputes

10) Invoice and tax support
Include in docs:

  • Where to download invoice

  • What details invoice contains

  • Tax/GST fields and correction process

  • Billing support response SLA

11) Billing FAQ suggestions

  • Can I switch monthly to yearly?

  • Can I add channels later?

  • What happens if auto-debit fails?

  • How is extra AI usage billed?

  • Can I change plan mid-cycle?

12) Best practices

  • Keep billing dashboard transparent

  • Show renewal + due amount clearly

  • Send all billing emails to official business email

  • Log all billing state changes for audit