Thunaivi is a 24/7 AI customer support platform that unifies WhatsApp, Instagram, Facebook, Telegram, and Website Chat in one inbox. AI handles repetitive queries instantly, and complex conversations are handed over to human agents with full context.
Article 2: Quick Start (Go live in 30 minutes)
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Create your workspace with official business email
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Add company name, timezone, and support details
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Connect at least one channel (start with Website Chat or WhatsApp)
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Upload top FAQs/policies to AI Brain
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Set handoff rules for sensitive topics
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Run test conversations (inbound + outbound)
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Go live and monitor first-day conversations
Article 3: Minimum Setup Checklist Before Go-Live
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Workspace created
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Team members added
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At least one channel connected
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FAQs uploaded (pricing, refund, delivery, onboarding)
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AI fallback + human handoff rules enabled
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SLA notifications configured
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Billing active (for paid plan users)
Article 4: First Conversation Test Guide
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Send a test message from connected channel
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Confirm message appears in unified inbox
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Check AI reply accuracy
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Trigger a handoff case and confirm agent takeover
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Validate response timestamps and assignment flow
Article 5: Go-Live Readiness Score (Simple)
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Channels ready: 30%
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AI knowledge quality: 30%
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Handoff safety: 20%
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Team routing/SLA: 20%
If total is below 85%, fix setup before public launch.
Article 6: Common Mistakes in First Week
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Launching without FAQ content
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No escalation rules for sensitive queries
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Missing ownership/assignment rules
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Ignoring first 3 days of QA review
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Using personal/free email for operations
Article 7: Who should use Thunaivi first?
Best starting teams: ecommerce, SaaS, education, healthcare, and lead-heavy businesses with repetitive support questions and slow first response times.
Article 8: What success looks like in 14 days
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Faster first response time
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Reduced repetitive tickets
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Better agent focus on complex cases
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Clear channel-level visibility
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Stable AI + human handoff quality